FAQs

Are your Plugs sold individually or in pairs?

All our plugs are sold individually, unless otherwise stated in the product description. If you require a pair, please change the quantity to '2' at the checkout.

 

How long until my order is shipped?

All orders are posted within 1-2 days.

 

How long does delivery take?

Two options to post - Royal Mail first class, which takes 2-4 days after your order is shipped or, Royal Mail second class, which takes 3 - 5 days.I nternational shipping time will vary depending on where in the world you live.

 

How much does shipping cost?

UK orders by Royal Mail first class cost £1.25. UK orders by Royal Mail second class cost £0.99. International orders have a flat rate of £3.75

 

What forms of payment do you take?

We accept Paypal and other major credit cards.

 

Can I return my plugs / body jewellery?

Due to hygiene reasons we cannot accept returns on any order unless there is a problem with the jewellery. All of our jewellery is brand new and unworn, we stand by this statement so our customers are not receiving used jewellery. We want our customers to be happy and if there is a problem or defect in the jewellery we will gladly fix the problem. It is your responsibility however, to make sure you are ordering the right size/gauge. 

 

Where do I enter my discount code?

You enter the discount code at step 2 of checkout. See screenshot below:

You will get to this page before your checkout is complete. So no monies will come out of your account until you've had a chance to input the discount code.

 

How can I contact PugPlugs?

If you have any questions please contact us at info@pugplugs.co.uk

If you have a query regarding your order please include the following information in your email: Full Name, Paypal email address, date of purchase